February 7th, 2011 § § permalink
We are proud to be featured on the Candanian Police Blog for Social Media this week. They have supported our team from day one and for that we are very grateful!
Interview with MyPolice
1- Where did your vision for My Police begin and was their any one event that motivated you towards the creation of your citizen and police engagement/feedback platform?
Sarah had the idea when her friend was burgarled. She didn’t have a terrible experience but had some feedback for the officers. In response to this request the force sent round a big burly officer who clearly had better things to do with his time. This experience made Sarah ask herself “Why can’t you talk to the police online?”
2- What if any are the underlying principles for your platform and what do you hope to achieve? Is there a goal in mind?
The goal is to transform the way the public and the police communicate. We care about fairness and equality and believe no one should be treated unfairly or unjustly. We care about people in their communities coming together to work with the police, rather than against them.
3- It is often cited in Criminological theory, specifically in community policing theory and policy mandates that police work must include efforts to develop strong community relations to increase crime prevention and neighborhood resilience. How do you believe social media technology, your platform will assist police in achieving this outcome?
MyPolice is another tool for police to engage with the communities they serve. MyPolice makes it easier for Police to achieve this outcome by increasing their visibility; as well as being visible when you are out on foot patrol you can now be virtually visible when you are online. We recently wrote a blog post about MyPolice and community policing
Read the rest of the interview here…
February 4th, 2011 § § permalink
A new law has come into force across Scotland which means low-level criminals can be ordered to do manual labour instead of serving time in jail. From now on, courts will be encouraged to consider imposing a Community Payback Order as an alternative to jail terms of less than three months.
Justice Secretary Kenny MacAskill said:
“We want to see low-level offenders out paying back communities by doing some tough manual labour. Punishment should be tough and justice should be immediate which is why we are piloting this new initiative. The aim is to get these low-level offenders out doing manual work to improve communities within hours of being sentenced.
Whether it is cleaning streets of graffiti, renovating elderly care homes, restoring fallen gravestones or, as we saw during the recent severe weather conditions, helping to clear pavements of snow, these offenders should be repaying their dues to communities they have harmed”
Our team have been having a long, hard think about this new scheme and what it means for Scotland. We put the question out on twitter and all the responses were fairly positive, even if a little skeptical.
Feedback from the public
Feedback from the public
It seems there is a general feeling of being in the dark about how it works and what it really means. We think there has to be more high profile community events so we can all get up to speed on the reality of the new scheme. MyPolice is a way to highlight the community pay back service – what it is, where it is happening and why you should care.
Community service has already been re-branded as ‘un-paid work’ in England and Wales and is now being branded ‘community payback’. MyPolice will make community service more visible, and it will simplify some of the complex terms and jargon around the concept.
New MyPolice function around community pay back
This function will enable you to see who is doing community pay back in your area and what type of work is being carried out. What do you think?
February 3rd, 2011 § § permalink
We recently published a story called “We could all help the Police if..” focused on parking in Tayside. This story has evolved into a brilliant example of a real conversation happening about a real issue.
We want MyPolice to signpost and broker information. Great to see links to the Pedestrian Liberation site
Conversation on MyPolice
We are really excited the public are voicing their ideas about what MyPolice could be. Long may the conversation continue!
January 31st, 2011 § § permalink
The last few days we have spent in rural communities and the many conversations, debates and chats we have with police from all over the country mean our team are always coming up with new ideas about what MyPolice will do.
A common theme from the public’s point of view is knowing their police – who are they? what do they actually do? where are they based? what do they look like? how can I contact them?
Simultaneously, the police are working to engage with their communities despite re-distribution, secondments, transfers, promotions, re-locations, staff turnover and staff redundancies happening in every force!
This means that both sides are frustrated and often feel disconnected. We will fix this. MyPolice is a way for officers to introduce themselves to their community. Also, it is a chance for them to get to know the community they are moving into. Something that comes up time and time again is the notion of trust. It’s hard to gain trust and build confidence. We make this easier.
We are often asked questions about the reality of re-distribution. What if I’m on holiday? What if I am ill? Well, we all get sick sometimes and we all take holidays from work – police are people too! Using MyPolice you can share this with your community if and when you want to. Alternatively, you can ask a colleague to respond on behalf of you.
We are continually re-evaluating functionality, we are designing this product with the public and the police so it is a brilliant service that delivers.
January 29th, 2011 § § permalink
We went from Dundee to Perth to Crieff to Comrie to Perth and back to Glasgow. Another full, rewarding and exhausting day putting the site into action.
Traveling to Comrie
Our first impressions of this part of our pilot area? Crieff is much busier, winding, sloped and more active than Kinross. We were there over lunch time and could see school kids everywhere ( eating chips, chocolate and sweets – hurry up Jamie Oliver – we want to work with you!)
We spoke to lollipop men, pharmacists, post men, parents, shop owners, school kids and pub owners. The biggest issues in Crieff? People genuinely don’t know if Crieff has police officers or not, and speeding. Crieff sits on a main road connecting much of northern Perthshire, and the traffic is continuous straight through the middle of town. We also heard words of trouble regarding families being moved in from difficult areas and causing unease amongst the residents.
We found that there was also a distance between the public and the police; the public thought, in general, that the police do a good job but they rarely have any interactions with them, they are not very visible and, in short, their paths do not cross often.
The high street in Comrie
Comrie was visited at dusk, and the sleepy feeling settling in over the town was probably quite representative of it as a whole. We talked to a few groups in the two pubs; pretty much the only places with lights on! We got the feeling that Comrie residents think of their little town as being a place where very little happens, there isn’t much bother, where things change very, very slowly.
Talking of the hype and excitement that is surrounding an initiative and pilot like MyPolice didn’t have the same resonance that we have become familiar with; in a town where people tend not to remember their email addresses because they use them so infrequently.
Meeting parents at the school gates in Crieff
Our second day of exploring the pilot area showed us one of the busiest centres that our officers are working in, and also one of the quietest. MyPolice has to be able to adapt and work in both, to deal with very different currents of communication.
We were reminded of the reality that some people think an initiative like MyPolice will never make change happen. They believe the police have their own agenda and don’t care what ‘normal people’ think. The truth is they do care and the individuals who influence ‘the agenda’ believe in MyPolice and what it can achieve.
Chatting to the locals in the supermarket
The best thing about the past two days is all the conversations we have started. We leave cafes and walk past twenty minutes later and all the people are still debating local issues. We sparked off conversation in a whole train carriage!
We spoke to over 50 people and 3 of them were on twitter. The general feedback was that twitter was for celebrities and most people didn’t know what it was.
Today we are out and about in Auchterarder; collecting more stories for our officers to respond to. People are pretty excited to see the conversations and comments that the site will attract, we are too. Let’s do something extraordinary!
January 28th, 2011 § § permalink
Yesterday, was our first day on the road. We went from Glasgow to Dundee to Perth to Kinross to Bridge of Earn to Perth and back to Dundee. A full and rewarding day putting the site into action.
Butchers in Kinross sporting MyPolice stickers!
Our first impressions of our pilot area? We have gotten used to our inner-city living; close conveniences and long opening hours – essentially, we are spoiled in Glasgow. Many Scottish towns appear to come from the same blueprints and operate at a very different pace to our bigger cities; Kinross is one such place.
It is a town where everyone knows everyone; filled with people who have been raised there, gone to school there, married, settled down and in turn raised their own children all within the boundaries of the town. It is quiet and peaceful, it’s a linear town along a main road so there is a lot of traffic throughout the day but very little pedestrian activity. There is no mobile phone signal never mind an Internet signal!
Main road in Kinross
We spoke to the local butchers, shop keepers, school kids, hotel managers, bar maids, a chef, a lecturer, a landlady, some builders, a Post Office manager and people on the buses. The only place it seemed we weren’t welcome was in the Royal Bank of Scotland. We received an equal balance of positive and negative stories. The main themes that we came across were police visibility, speed of response and attitudes/behaviors concerning young people.
Builders in Kinross sporting their MyPolice stickers
Generally, people were excited about MyPolice coming to their town, they were thoughtful about their stories although doubtful about the difference that they would make. Residents were genuinely surprised, excited and impressed when we told them that Kinross was one of the first places in the country to try this idea.
We saw evidence of the beautiful community spirit one can only associate with Scottish towns, that timeless niceness that holds a group of people together. Glimpses of friendliness that we can become unfamiliar with in the city; bus drivers getting out of their seats to help an older lady up into the bus with her shopping, settling her into her seat and then taking her fare, shop assistants offering to carry heavy items not only out of the shop, but all the way up to the customers homes. Service Design could learn a lot from our wee toons!
MyPolice up on the wall
Some people preferred to keep themselves anonymous, especially if the stories involved their businesses. This is a town where people can open their windows and call out to the Police Station; it is that small.
We found that two or three people weren’t online, although everyone had a family member living with them who had an email address (even if they couldn’t remember it). As we were writing down stories with people, we would have no way of showing them that their story was online without an email address – people were still keen to be part of the pilot, to have their story shared with the Police, even if they weren’t necessarily part of the ongoing conversation.
We spoke to around 30 people today, only one of them was on Twitter.
In Bridge of Earn we found out that their Community Officer was being shared with Kinross, and according to local residents spent the majority of his time in Kinross. There has been some huge increase in housing developments in and around Bridge of Earn, with some 200 additional residences including some troublesome families.
Local people in Bridge of Earn thought that their Police Station (or House, as they called it) could be so much better, so much more alive. We learned that the blinds were usually closed, and that the paint on the sign was fading – it’s actually very difficult to tell that it is a Police Station.
Today we are off to Crieff and Comrie; collecting more stories for our officers to respond to. People are pretty excited to see the conversations and comments that the site will attract, we are too. Let’s do something extraordinary!
January 26th, 2011 § § permalink
These are the faces of the officers who are piloting MyPolice.
- Officers piloting MyPolice
Click the following links to visit their local pages:
DCC Gordon Scobbie
PC Keri Murray
PC Ross Buchan
PC Morven Ramsay
PC Jason Salisbury
PC Euan Mitchell
PC Nicky Ward
PC Brian Easton
PC Stuart Johnstone
MyPolice believe that technology breaks down barriers. These officers have proven that to be part of MyPolice:
- You do not need to be a geek
- You have to have the desire to engage
- You have to realise the importance of the conversation being two way
Everyday these officers provide a service. That means they provide what people want when they want it. This is challenging. The biggest mistake most forces make is over promising and under delivering. That is what the majority of complaints are about.
The big challenge here is resources; budgets are being cut and organisations are shrinking. MyPolice is another tool for police to engage with and understand their communities. The big question here is how do we work in this way cost effectively. One of the main aims of this pilot is to answer this question and prove MyPolice is a valuable solution.
MyPolice is not an effort to replace traditional methods of consultation. We believe the most effective information contains both. However, it is well known that some of the traditional methods are bureaucratic and expensive.
We want the officers to use this technology in a way that makes sense to them so they can use it as an enabler. At the heart of everything is the public. It’s not about fancy charts, it’s not about business models. It’s about making life better for people and keeping people safe.
Officers …. focus on your mission = Get into the hearts of communities. Build confidence. Show you care.
January 24th, 2011 § § permalink
This week, we were invited along to attend Edinburgh Police Research and Practice Group at Lothian and Borders Police Head Quarters.
The event was focused on Community Policing in Edinburgh and the research being carried out by academics at the Scottish Centre for Crime and Justice : Dr Simon Mackenzie and Dr Alistair Henry.
Assistant Chief Constable Mike McCormick opened the event by reminding the audience ”We need technical solutions!” Community Police are under pressure from every side. From the side we have “privitisation” ; private police out number public police in the USA and in the UK the number of private police is growing rapidly. From above we have “international government” very focused and immersed in issues such as illegal immigration and trafficking, as a result they have less time to focus on local. From the bottom up ( our personal favourite) we have the co-production of safety and order happening involving citizens every step of the way.
Mapping the community hubs in Tayside
The symbolic dimension of community policing was raised ; citizenship and sense of belonging. Although, I couldn’t help but notice there were no citizens in the room! I think it’s important to realise that the Police have to protect community policing and the philosophical ideas behind it. The local officers taking part in our pilot were reminded by Chief Superintendent Craig Suttie that MyPolice is their chance to truly show the value of what they do.
It was suggested by Alistair that Community Police should really be called Communications Police. The role of a community Officer was compared to the following:
- customer complaints
- surveillance officer
- symbol / statue
- law enforcer
- gatekeeper of other services
It pretty clear from that list that the skill sets and personality attributes of community officers are remarkable. More than ever before the public are not focused on outcomes – they are focused on process. We are less bothered about the police catching the bad guy and more about how they listen to us. Often, attitudes to police can be shaped by their bedside manner.
Community engagement in Tayside
The presenters highlighted that information about local policing positively affects public confidence. So the fact that MyPolice is a channel to portray professional values and ethics ( and communicate them ) can have a real effect !
The audience debated around the reality that Community Policing is undervalued internally – hopefully MyPolice can be one way of changing this because we believe Community Police connect, network and empower. The officers we have met are willing to listen to stories and they can often act as ‘glue’ in diverse communities.
A member of the audience asked a really valid question around how community police can identify movers and shakers in their communities to help spread their message and to help police understand the nature of their network. I think this is a crucial question and one that may people in the public sector are asking themselves in light of the Big Society debate.
I was delighted to meet Superintendent Tony Beveridge from Tayside Police who reminded the audience of the power of social media ( thanks Tony! ) and we had a good conversation around the reality that this stuff is not about tools, it’s about mindset.
As a result of this event and conversations with the officers afterwards our team have designed a new function for our software that is around introducing new officers to their communities… more on this later.
The complexity arises because measuring intangible soft skills is challenging, afterall you can’t measure listening, but now that Commnity Police are on MyPolice hopefully their communities will see that they are there and they are listening…
Learn more about SCCJR Community Policing Project.
What do you think? Do you see the value in Community Policing?
January 18th, 2011 § § permalink
We are delighted to announce that Deputy Chief Constable Gordon Scobbie from Tayside Police is embracing MyPolice by taking on an active role. Gordon aims to respond to stories from the Tayside area that fall outside the Pilot area – South Perthshire.
You can follow Gordon on twitter @DCCTayside and keep an eye on his MyPolice page for updates and responses…
“I am delighted to be involved in this pilot. I see the ability of the public to give real time feedback to the police in this way as a real opportunity to improve the quality of local policing. It allows local officers to engage with the public on issues that matter to them. By receiving public feedback (positive and negative) in this very transparent way officers have the opportunity to improve things when we get them wrong and keep doing the things we do well!
We have deliberately limited the pilot sites to 2 small areas to start with so we can test how the system works. I am really hopeful that it will be successful and can be extended so that this two way conversation on policing will be expanded.”
Thank’s for your support Gordon! Let’s do something extraordinary!
January 17th, 2011 § § permalink
TAYSIDE POLICE TO BE THE FIRST FORCE IN THE UK TO TEST NEW FEEDBACK SYSTEM.
On January 17th Tayside Police will break new ground as the first force in the UK to take public engagement into the 21st Century in partnership with social engagement firm MyPolice.
MyPolice is a website where the police and the public engage in local conversations.
Tayside are to participate in a three-month trial of the innovative service, which allows people to comment on the strengths and weaknesses of local policing and discuss local issues with officers. During the pilot, eight officers of various ranks will communicate online with members of the public living in the South Perthshire area of Tayside.
The service is expected to make it easier for the public to understand the way their communities are policed, while improving the ability of the Tayside force to communicate new developments, explain its aims and achievements and even challenges. The initiative has been backed by the Scottish Government:
“The Scottish Government recognises that it is vital that communities are empowered to participate in the planning of local strategies, and feel a sense of ownership of what happens within those communities.
A variety of initiatives are underway to encourage this – for example the Community Wellbeing Champions Initiative, sponsored by both the Scottish Government and COSLA, provides a real opportunity for communities to make decisions on how resources locally are used to combat antisocial behaviour.
MyPolice will provide a further opportunity for meaningful conversation and we await the results of the pilot with interest”
Following the pilot MyPolice intends to roll the service out UK-wide.
MyPolice allows people to send feedback and give their opinion about about their experiences, both positive and negative. MyPolice aim to ensure this feedback is responded to by the relevant police department / community officer. Secondly, it is an impartial, independent space where people can find out who their local police are, and what they do. Finally, MyPolice collects data based on real customer experience and feeds it back to the police, which creates a deeper understanding of what the public wants, bringing the police and public closer together.
In providing analysis and data for the police to act on, MyPolice challenges and helps make policy decisions, ensuring that service users have an active part in identifying opportunities for service improvement. It’s a place where people can see how their thoughts translate directly into action. Pre-testing attracted stories ranging from local experiences about parking to the reporting sexual assault. All content can be pushed through existing social media channels.
MyPolice is a limited company based in Glasgow, funded by various social entrepreneurial funds. The independent company was founded by two Scottish designers; Sarah Drummond and Lauren Currie a year ago. The idea came from Sarah winning Social Innovation Camp - an event that brings together ideas, people and digital tools to build web-based solutions to social problems
After the pilot phase, MyPolice intends to be a website that provides one national site for discussion of police services –with postcodes allowing comments to be directed to the appropriate force. Police forces will pay a small annual fee to receive the service.
The Her Majesty’s Inspectorate of Constabulary announced in March that it was to launch a similar website and scrapped the idea a few weeks later.
Are the police listening? Yes
Log on to http://www.tayside.mypolice.org
If you would like more information about the pilot, call Lauren Currie at 0141 566 1492 or email at firstname.lastname@example.org
If you would like more information from Tayside Police about the pilot, or to schedule an interview with Phil Johnston, please call Phil at 01382 59674 or email Phil at email@example.com